Privacy Policy

1. Introduction

Openworld ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services.

By using Openworld, you consent to the data practices described in this policy.

2. Information We Collect

Account Information

When you create an account, we collect:

• Username and email address
• Password (stored encrypted)
• Account creation date and last login time
• Account role and permissions

Billing Information

For paid services, we collect:

• Payment method information (processed by PayPal)
• Transaction history and receipts
• Billing address (if provided)

Note: We do not store credit card details. Payment processing is handled by third-party payment processors.

Service Usage Data

We collect information about your use of our services:

• VPS instances created, modified, and deleted
• Resource usage (CPU, RAM, disk, bandwidth)
• IP addresses assigned to your services
• Control panel activity and audit logs
• Support tickets and communications

Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Operating system and device information
• Session data and cookies
• Access logs and timestamps

3. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our VPS hosting services
• Account Management: To manage your account, authenticate users, and provide support
• Billing: To process payments and generate invoices
• Security: To detect abuse, prevent fraud, and ensure platform security
• Communication: To send service-related notifications, updates, and support responses
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Analytics: To analyze usage patterns and improve our services

4. Data Storage and Security

Data Storage: Your data is stored on secure servers within our infrastructure. We implement industry-standard security measures including:

• Encrypted passwords using bcrypt
• Secure HTTPS connections
• Regular security audits and updates
• Access controls and authentication
• Monitoring for suspicious activity

Data Retention: We retain your information for as long as your account is active or as needed to provide services. After account deletion, data may be retained for up to 30 days before permanent deletion.

5. Third-Party Services

We use the following third-party services that may collect information:

• PayPal: For payment processing (subject to PayPal's Privacy Policy)
• Discord OAuth: If you authenticate via Discord (subject to Discord's Privacy Policy)

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

6. Cookies and Tracking

Openworld uses cookies and similar technologies to:

• Maintain your login session
• Remember your preferences (theme, settings)
• Analyze site usage and performance

You can control cookie settings through your browser, but disabling cookies may limit functionality.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a portable format
• Objection: Object to certain data processing activities

To exercise these rights, contact us through your account dashboard or support panel.

8. Data Disclosure

We do not sell, trade, or rent your personal information. We may disclose information only in the following circumstances:

• Legal Requirements: When required by law, court order, or government request
• Terms Enforcement: To enforce our Terms of Service
• Protection: To protect our rights, property, or safety, or that of our users
• Business Transfer: In connection with a merger, acquisition, or sale of assets

9. Children's Privacy

Openworld is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it immediately.

10. International Users

Your information may be transferred to and processed in countries other than your country of residence. By using Openworld, you consent to the transfer of information to countries that may have different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of Openworld after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through:

• Support panel in your account dashboard
• Email provided in your account settings